Frequently Asked Questions (FAQs) – Thread79

1. What is Thread79?

Thread79 is a modern clothing brand built around premium denim and timeless streetwear. Our goal is to create clothing that reflects individuality, culture, and personal style.

2. Where does Thread79 ship from?

Orders are processed and shipped through our fulfillment partners. Delivery times may vary depending on your location.

3. How long does shipping take?

Estimated delivery times are:

• United Kingdom: 3–7 business days

• International orders: 7–15 business days

Please note that delivery times may vary due to courier or customs delays.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.

5. What payment methods do you accept?

We currently accept:

• Shopify Payments

• Apple Pay / Google Pay

Additional payment options such as Klarna or Clearpay may be available in the future.

6. What currency do you use?

All prices on thread79.co.uk are displayed and processed in GBP (British Pound Sterling).

7. Can I return or exchange an item?

Yes. We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original condition with tags attached. Please review our Refund & Return Policy for full details.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the issue. Our team will assist you with a replacement or solution.

9. Do you charge VAT or taxes?

Prices may include or calculate VAT where applicable, according to UK tax regulations.

10. How can I contact Thread79?

If you have any questions or need assistance, you can contact us at:

Email: admin@thread79.co.uk
Website: https://thread79.co.uk